Prepare to give feedback and set expectations, advice for you
80%! of employees are unhappy at work. The costs and all other frustrations are immense. One of the biggest questions right now in companies is how to decrease costs and frustration and increase employee engagement.
My last article included three tips with small effort and high impact on how to engage your employees. One of the tips was to give informal feedback. Feedback can engage your employees more. It is a small effort with a huge positive impact.
The importance of feedback
Feedback will lead to outstanding performance. That having said, only done in the right way and with the right intentions. Employees want to know how they are performing. What is going well and what needs improvement? The most effective feedback is done frequently, well thought about and focused on improvement. Feedback is an art. A skill and skill needs the practice to get it done properly.
Rules for giving feedback
- Be prepared
- Before giving feedback, make sure you are prepared. A script or something like that is not needed. However, a good bullet point list will get you far.
- Remind yourself during your preparation constantly on why you are doing this. The essence of giving feedback is to improve the performance of the situation. A positive approach focused on improvement is the key.
- Make sure your feedback is relevant. The sooner you do it, the more likely your employee will remember.
- Be specific and personal
- Start off with something positive. This will ease your employee and gives more room to start a dialogue about improvement. Do not go overboard on positive things, one or two positive things are enough.
- Be objective in explaining situations. Stick to behaviours that can be changed or influenced. Give specific suggestions for improvement.
- Limit your feedback session to no more than two issues. Add more and you will risk the employee to feeling attacked.
- Listen actively, focus on dialogue and ask open questions.
- Follow Up
- Set goals and make plans to monitor and evaluate progress.
- Make sure to document conversations and discuss what is working and what needs to be modified.
Preparing your feedback session, giving feedback regularly and following up is a good way of creating a great place to work. Focus on personal development and positive change and it will increase your employee engagement and eventually leading to reducing costs and frustration.